Question 1

Q: What is Cre8tive Resin Art's return policy?

Accepted Answer

A: At Cre8tive Resin Art, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes you may need to return an item, and our return policy is designed to make this process as smooth as possible. Returns are accepted within 30 days of the purchase date. The items must be in their original condition, unused, and in original packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Once the return is approved, we will provide you with a return shipping label. Please note that the cost of return shipping may be deducted from your refund unless the return is due to a defect or error on our part. Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Refunds are issued for damaged products during transport. For more detailed information, please visit our returns page on the Cre8tive Resin Art website.

Question 2

Q: How does shipping work for purchases made at Cre8tive Resin Art?

Accepted Answer

A: At Cre8tive Resin Art, we strive to ensure that your purchases arrive safely and promptly. All our resin art pieces are carefully packaged to prevent any damage during transit. We offer standard and expedited shipping options to cater to your needs. Once your order is placed, you will receive a confirmation email, followed by a tracking number once your item has been shipped. Typically, standard shipping takes between 5-7 business days, while expedited options can deliver within 2-3 business days. Please note that shipping times may vary based on your location and the specific item ordered. We ship via USPS and UPS, and the buyer will pay for shipping during checkout. For any shipping inquiries or to discuss international shipping options, feel free to contact our customer service team. Unleash the beauty of resin art in your space with the assurance of our reliable shipping process.

Question 3

Do you ship internationally? What is the cost?

Accepted Answer

-Yes, we ship worldwide. Our international shipping fee is $17.50 USD. The ship time is between 30-90 days for international orders. We do offer expedited shipping, which is more reliable and insured. Most orders will arrive within one week with expedited shipping.

Question 4

How quickly do you ship? What are transit times?

Accepted Answer

We aim to ship within 24 hours, with the exception of product launch days. During earring launches, please allow 7-10 business days for shipping. Typical transit time is 5-7 days with USPS First class, and 2-3 days with USPS Priority. However, we can not guarantee these timeframes.

Question 5

What do I do if my package is being returned due to an incomplete address?

Accepted Answer

Please email us, in most cases we can reship immediately, after reshipment fees have been paid by the customer.

Question 6

What do I do if my tracking hasn’t updated?

Accepted Answer

• According to USPS, we must wait 45 days for domestic orders before filing a claim for the lost package. International orders must wait 90 days before we are able to file a claim. It is common for packages to stop tracking while your item is processing through your country’s customs. Please email us if you have not seen any movement on the order within this time frame, so we can find a solution.
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